Last Updated: October 2026
Thank you for shopping with Candlevo. We are committed to delivering your handcrafted candles safely and efficiently.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take slightly longer. If there is a significant delay, we will notify you via email.
Shipping Time
Estimated delivery times:
- Domestic Orders: 5–8 business days
- International Orders: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method.
Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Candlevo is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or expected delivery date.
Email: info@candlevo.com
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please contact:
Email: info@candlevo.com